Experience
Architect - Developer Accelerator Product Group (DevOps/DevEx), Product Agility
American Airlines
March 2023 - Present
Worked in the Product Agility organization supporting the solution, strategy, and planning of technical implementations
- Collaborated with other Architects in Technology and Transformation to provide direction for Developer Accelerator
- Led discussions with Product Technical Leads and Technical Delivery Managers to determine technical strategy and skills required
- Aligned product group strategies with enterprise initiatives and principals
- Assisted engineers in selecting solutions that met business requirements and long-term goals
- Collaborated with neighboring organizations to incorporate networking design considerations
- Partnered with Engineering team to streamline redeployment and configuration of major infrastructure, resulting in a 300% increase in efficiency and enhanced SLAs and KPIs
- Ensured backlog reflected appropriate technical solutions to achieve product objectives and priorities
- Responsible for finops practices within an organization where financial savings were established and improvements to budget forecasting were made
- Designed layered security solution in partnership with secrets management team and platform to ensure security in dynamic environments, including Kubernetes and GitHub actions
- Implemented secure base images and image scanning protocols for enterprise utilizing GitHub Actions, enhancing security measures
- Improved Enterprise CI/CD pipelines and actions through collaboration with external teams to ensure success while reducing time to complete
- Contributed to open source initiatives through updates, capability enhancements, security fixes, and improvements in Dockerfile security in helm charts and Backstage plugins
- Led multiple proof of concepts (POC) and beta programs to introduce various services and products to the enterprise
- Implemented Automated Delivery Governance utilizing the Sigstore framework to attest to artifacts produced in CI/CD processes along with Supply-chain Levels for Software Artifacts (SLSA) provenance and signing
- Contributed to overall GitHub Actions testing plan for internally provided workflows and actions using test repositories, test workflows, and ephemeral repositories while applying Software Development methodologies
- Identified and resolved areas of technical debt
- Actively participated in Diversity, Inclusion, and Equity (DEI) sessions and trainings to promote diverse perspectives
- Supported hiring processes, description creation, and candidate selection at various job levels
- Contributed and worked on logging strategies utilizing FluentBit with structured logging
Senior Principal Developer, Product Technical Lead - Developer Experience, Product Agility
American Airlines
June 2022 - March 2023
Worked in the Delivery Transformation organization creating architectural solutions for automation using DevOps methodologies
- Developed overall strategic technical plans and crafted architecture strategy for shared Kubernetes clusters for enterprise use
- Mentored, guided, and supported developers across American Airlines IT
- Developed the overall automation strategy and managed complex integrations between multiple teams
- Acted as a subject matter expert in automation architecture
- Architected and worked with team to implement additional Global Traffic Management (GTM) automation capabilities for Payment Card Industry (PCI) workloads
- Facilitated knowledge transfer sessions on Network Routing, Domain Name System (DNS), and Global Traffic Management (GTM) to support Kubernetes automation
- Led team in parallel programming and design strategies to expedite project completion
- Enhanced reliability and recoverability of vendor-based infrastructure implementations through skill enhancement in binary and artifact management team
- Contributed to product group strategy and roadmaps
- Directed knowledge transfer sessions to foster transparent knowledge sharing
- Supported hiring panels, description creation, and candidate selection at multiple job levels
Principal Programmer, Product Technical Lead, Developer Experience
American Airlines
January 2021 - June 2022
Led architectural solutions for automation using DevOps methodologies within the Delivery Transformation organization
- Developed overall strategic technical plans and created architecture strategy for a developer portal used across all American Airlines information technology
- Mentored, guided, and supported developers across American Airlines IT department
- Developed and executed strategic technical plans and architecture strategy for shared Kubernetes clusters for enterprise use
- Architected, built, and operated a Kubernetes Operator to reduce the native Kubernetes manifest, communicate with Global Traffic Management (GTM) providers (Akamai and Infoblox), and create ephemeral environments based on Pull Requests
- Worked with teams to troubleshoot application migrations to Kubernetes and provide ongoing support
- Decreased overall Enterprise time to deploy meshed cross-region Kubernetes clusters using internal networks using GitHub Actions and Terraform
- Showcased expertise in automation architecture as a subject matter expert
Principal Engineer, Developer Experience
American Airlines
June 2020 - January 2021
Worked in the Delivery Transformation organization contributing to the creation of solutions for automation using devops methodologies
- Orchestrated the planning, architecture, implementation, and management of an InnerSourced Internal Developer Portal (IDP) utilizing Backstage.io
- Formulated architecture proposals based on identified solution gaps
- Managed complex issues within functional area of expertise and contributed to overall strategic direction
- Leveraged multiple Azure Services such as App Services, Functions, Redis, Postgres, Storage Accounts, and Azure Kubernetes Service (AKS) though Infrastructure as Code (IAC) mainly using Terraform
- Directed a team of developers as the technical lead, ensuring adherence to Agile best practices
- Simplified complex designs and implementations through a user-friendly developer portal supported by various backend services
- Collaborated with stakeholders and end users throughout the software development lifecycle
- Worked with developers across the company to implement their solutions into an InnerSource framework
- Developed functionality using React, Typescript, and GitHub Actions
Network Automation Engineer
American Airlines
June 2019 - June 2020
Worked in the Enterprise Network automation organization creating architectural solutions for automation using devops methodologies
- Created strategic technical plans and proposed architecture for a Networking Automation portal utilizing FastAPI, Kubernetes, Postgres, Redis, RabbitMQ, and Websockets
- Led complex issue management and contributed to overall strategy in Networking Automation
- Positioned as a subject matter expert in Network Automation architecture
- Implemented local development using tools such as docker-compose and Skaffold to ensure local development matched higher environments
- Developed custom solutions for Cisco Plug-n-Play to streamline network device configuration
- Executed project management and agile delivery methodologies in a leadership capacity
- Automated network device onboarding through a self-service portal to enhance proactive response to network issues and improve communication success
- Documented solutions through data models, configurations, and setup in enterprise code management platforms
- Ensured deployability and operability of platforms and data solutions in a highly repeatable and predictable manner
- Provided support to engineers and developers contributing to the Networking portal
Senior IT Infrastructure Engineer, Networking
American Airlines
January 2018 - June 2019
Deployed, optimized, and developed engineering toolsets in the Enterprise Network Services department
- Planned, created, and documented processes for new platforms
- Evaluated and rectified the integrity of existing systems
- Maintained and administered multiple platforms including products from Riverbed, CA Technologies, Infoblox, and Gigamon
- Managed intricate network data mapping through Gigamon appliances to duplicate data to network capture and security appliances
- Implemented data monitoring and collection equipment based on diagrams and run-books provided by architect
- Created new network device collection scripts using Perl for H3C, an unsupported vendor, within CA Spectrum
IT Infrastructure Engineer, Networking
American Airlines
June 2016 - January 2018
Worked in the Enterprise Network Services department with network and application performance monitoring toolsets
- Installed data monitoring and collection equipment according to diagrams and run-books provided by architect
- Developed and documented processes for existing platforms
- Managed and oversaw multiple platforms, including Riverbed and CA Technologies products
- Automated categorization and summarization of network routes and subnets for troubleshooting solutions
- Resolved network and network device issues related to routing and administration
- Designed and implemented an extensive solution for device in-sourcing using SSH and later transitioned to SNMP for increased reliability
- Enhanced existing tooling to communicate with unsupported Comware H3C devices
- Collaborated with platform administrators and engineering teams to implement and validate solutions.
Associate IT Infrastructure Engineer (ADEPT)
American Airlines
June 2014 - June 2016
The American Airlines Development Program for Technology (ADEPT) is a college recruiting program created to develop a technical talent pipeline for Information Technology(IT).
- Configured, installed, and deployed a variety of network devices and services to ensure optimal network functionality
- Maintained comprehensive technical documentation to track network configurations and changes
- Resolved escalated networking issues in a timely and efficient manner
- Conducted regular network maintenance and performed system upgrades as needed
- Led the planning and integration of legacy carrier networks
- Achieved Cisco Certified Network Associate (CCNA) certification through participation in Cisco Bootcamp training
Statistical Analyst Intern
US Airways
July 2012 - June 2014
Assisted the Systems Engineering & Operations staff with support, analysis, and reporting.
- Crafted of performance metric reports using SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) for executive staff
- Conducted system performance and capacity planning analysis
- Documented and troubleshooted complex processes within the system
- Collaborated with software vendors and internal development staff to address and resolve issues
- Analyzed Mainframe Systems to calculate ceilings, reduce costs, and categorize usage by organization
Technical Skills
Process Automation
Internal Developer Portal (IDP)
Backstage.io
Kubernetes
Helm
Service Mesh
Certificates
Cloud Environments
Terraform (IAC)
Object Oriented Programming
Unit Testing
Integration Testing
TypeScript
JavaScript
React
Express
Python
Continuous Integration (CI)
Continuous Deployment (CD)
GitOps
Docker
GitHub Actions
git
Rest APIs
Relational Databases
Agile methodology
Networking
Global Traffic Management (GTM)
Domain Name System (DNS)
Recognition
Thank you for the numerous times that you have supported the refunds domain. On several occasions you have went above and beyond for us. I appreciate your partnership.
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Senior Manager, IT Applications
April 11, 2024
Karl, You've dialed into security items this quarter and it has been awesome. From setting up Chainguard to be easy peasy, to looking to the future for our security, it's been awesome. Thank you!!! #Accountable to a more secure AA.
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Senior Manager, IT Agile and DevOps
March 30, 2024
Karl, I want to express my gratitude for your unwavering support of our team. Your expertise and patience consistently lead to learning and improved, secure technological outcomes. Thank you for all you do. #Accountable
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Engineering Manager, IT DevOps
March 30, 2024
Thanks for all of your help with our payment products. We appreciate all your support and you helping us always look for ways to make our applications better.
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Technical Lead, IT Applications
March 30, 2024
Emerging Technology and American Airlines will be in a much better place because of your devotion to the diverse hiring panel and process.Thank you for helping us find the best technical talent in the market.#ODHPT #ExcelTechnically
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Sr Manager, IT Applications
March 30, 2024
Thank you for being an amazing leader and mentor. You are always there to help when needed without any judgment. Thank you for being an amazing coworker. Your #passionate towards your work and #selfless is what make the Runway team and AA as an overall a great place to work.
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Senior Engineer, IT SOA Middleware
March 28, 2024
Thank you Karl for a great quarter. I appreciate all the support you give the team on a daily and the fact that you make your self so accessible and always ready to help despite all the responsibilities you have. #selfless #passionate #accountable
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Associate Engineer, IT Applications
March 28, 2024
Talk about dropping all other responsibilities to help [name] and I. Talk about thinking about the bigger picture. Talk about #selflessness. Talk about #allyship. Talk about true team work. This is the culture we want to cultivate. We reap what we sow. This means we cannot stop helping each other out and being there for each other, for Runway. We are here for each other. We believe the work we do makes a difference.
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Sr Developer, IT Applications
March 21, 2024
Your persistence in finding the root cause of our incident shows your #accountability to securing AA's data and applications. Thank you for continuing to collaborate with others and get the problem fixed.
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Manager, IT Agile and DevOps
Feb 23, 2024
thank you all for living up to our corporate standards in reliability. I really appreciate you helping to troubleshoot the [platform] incident. Without your help we would not have gotten as far as we have. Thank you!!! #accountable
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Manager, IT Agile and DevOps
Feb 9, 2024
It was brought to my attention from [name] that you all went above and beyond to help him get a database created when all our automated processes were blocked by SCCF controls. These types of human interactions is what defines a great team and has people coming back because they remember how you made them feel and helped them to accomplish their goals. Thank you for your #passion to make the developer experience the best it can be an recommend changes to our processes to make that better!
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Manager, IT Agile and DevOps
Oct 20, 2023
Thank you for helping with my Docker issue! You have no idea how much I have been banging my head with it.
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Sr Engineer, IT Vulnerability Management
Sept 27, 2023
I wanted to thank you for being an absolute pillar of knowledge here at American. You are an extremely valuable developer that is always willing to assist others no matter the problem at hand. You have been a north star for the Airport Agent team and I wanted to recognize your efforts in helping us accomplish our goals.#passionate #selfless
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Associate Developer, IT Applications
July 17, 2023
Thank you for always fighting to keep the team's standards of engineering and security excellence as a top priority. We are lucky to have a leader like that challenging and supporting us. #passionate #accountable #selfless
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Principal Programmer/Product Technical Lead, IT Applications
June 30, 2023
Karl, as I continue to grow as a new employee at AA, I come across plenty of opportunities where I witness you setting a great example of technical leadership in all aspects of Digital Transformation. Your breadth & depth of expertise is exemplary and a gold standard for other team members to aspire to adopt. Thank you for everything. Looking forward to partnering with you on writing new success stories for AA.
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Sr Principal Architect, IT Infrastructure
June 30, 2023
Karl - Thank you for always going above and beyond to help with technical issues. I really appreciate your insight and for taking the extra time. You’re a tremendous technical asset to American!
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Sr Principal Architect, IT Applications, Emerging Technologies
June 30, 2023
Appreciate all the mentoring you do and standards you create to make the us and the product better!
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Sr Developer, IT Applications
June 30, 2023
Thank you so much for getting our system to the shared cluster. Your passion to accommodate us and cater to our needs is much appreciated. #passionate, #selfless, #accountable
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Sr Project Manager, IT Financial Systems
June 30, 2023
Thank you for all of your help unblocking me if I stuck with any issues and available in a text away to help me and the team! #passionate
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Sr Engineer, IT Quality Assurance
June 30, 2023
I appreciate the guidance and insights on Kubernetes (K8s) and Terraform. This will be instrumental in positioning us for success going forward. #passionate #accountable
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Sr Engineer, IT Middleware
Apr 12, 2023
Thank you for all the great support, code enhancements and always willing to jump on and help when ask upon #selfless. Your guidance and advice has been a tremendous help to the team. #passionate. Your presence helped me taking challenging tasks without any agitation knowing you are one call away and growing my programming/designing skills further level.
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Sr Engineer, IT Quality Assurance
Mar 31, 2023
It's reassuring that we have you to ask the hard questions and you are always willing to help.
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Principal Programmer/Product Technical Lead, IT Applications
Mar 31, 2023
Between ephemeral envs based on github PRs and automatic image updates, I'm kind of thrilled. Thanks for your hard work. #accountability #passionate #selfless
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Sr Developer, IT Applications
Mar 31, 2023
Thank you for all the great improvements you add. Ephemeral environments have saved me so much time!#passionate #selfless #accountable
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Sr Administrator, IT Operations
Mar 31, 2023
Karl, thank you for being such a good listener and for providing expert feedback on everything for KPaaS and Observability. I would be lost without your advice.
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Product Owner, Kubernetes as a Service
Mar 27, 2023
Thanks for solving my python cert issue. We'd been struggling to solve this for 3 weeks. #passioante
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Sr Data Engineer/Team Lead, IT Analytics
Mar 15, 2023
I always enjoy working with you on building an excellent platform for end users. Your support in brainstorming the PCI cluster setup helped us to onboard the first customer, who is in production now. And your quick changes to the operator enabled us to use the operator on the PCI cluster and simplified app deployment. #passionate
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Principal Programmer/Technical Lead, IT Applications
Mar 9, 2023
Congrats Karl on winning the Product Agility #Passionate award for the Month of February. Thank you for all you support and what you do every day to make American Airlines be successful.
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Manager, IT Agile and DevOps
Mar 8, 2023
I just read your article on the Developer Experience Portal Runway at AA. It was so insightful and let me say as a Technical Recruiter really broke down what I should target when searching for a new team member for that team. I am positive that wasn't the intent, but there you go. Cheers!
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IT Staffing and Agile Consultant
Mar 4, 2023
Thank you for all of your help, time, effort, candor and thoughtfulness to the recent Qualtric's survey. You demonstrated your #passion for your job and what we do through #selfless devotion and staying with the task even as it dragged on well past the expected 4 hours. The insights and open discussion will help all of us be more #accountable as we continue our journey in the transformation of how we deliver. Your continued #allyship in supporting the team / squad is phenomenal and I thank you for the work and effort that you bring everyday.
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Manager, IT DevOps Engineering
Feb 1, 2023
Thank you for all your help with understanding Runway and it's GitHub Workflows. Especially, your help on the Runway issues has been invaluable! Thanks for taking the time to meet with us, as well. Have a Great Day!
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Associate Developer, IT Applications
Jan 24, 2023
Thank you for implementing the squad members idea of removing patches from dependabot bumps. It's one thing to speak an idea, it's another to actually implement that idea. Whenever you recognize another persons idea, you make them feel included and validated in their thought process.I appreciate you!#passionate #i-dei
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Sr Developer, IT Applications
Jan 24, 2023
You really go above and beyond to make sure our team and our customers are taken care of. Thank you for everything you do! Our current DR automation is pretty incredible and your #passionate and #accountable work really shows.
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Principal Programmer/Technical Lead, IT Applications
Dec 2, 2022
Thank you for your #passion around Runway and how you are always willing to help our customers and the developers on our team. #selfless
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Principal Product Owner, IT
Sept 30, 2022
Thank you for all of your work on Runway. I feel like you have really helped move the needle on improving the developer's experience at AA. I find your commitment to improving the status quo to be inspiring. Thank you.
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Developer, IT Applications
Sept 30, 2022
Thank you for all the mentoring that you do! #passionate #selfless #accountable
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Sr Developer, IT Applications
Sept 30, 2022
Thanks Karl for always being there when I need a hand, with lightning reflexes on the response and precise exact anwers. Thanks Again!!!
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Sr Engineer, IT Network
Sept 30, 2022
Appreciate all the help in designing kubernetes cluster migration/upgrade strategy.
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Principal Programmer/Technical Lead, IT Applications
Sept 30, 2022
I honestly don't know where runway would be without your expertise. Coming into the team has been very easy with the stable foundation that you created. Also thank you for helping enable me to support our team and customers in my new role! #passionate #selfless #accountable
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Principal Programmer/Technical Lead, IT Applications
Sept 30, 2022
Thanks for helping us out with the FastAPI repository modifications for CICD workflow for Orion team. Your knowledge and willingness to help is really valuable. #selfless
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Principal Data Architect, IT
Sept 19, 2022
Thank you for taking time to be part of the diverse hiring panel for the KaaS PTL position. You didn't just bring your technical expertise to the table, you take the lead to prepare interview questions and is always one step ahead of the game. We will not be able to hire the right talent for TnT's need without your #selfless and #accountable contribution. I appreciate you.
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Sr Manager, IT DevOps Automation
Sept 6, 2022
Appreciate the help in troubleshooting pingfed Kubernetes oauth2 integration. #selfless #passionate
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Sr Engineer, IT Applications
Aug 26, 2022
Thanks for helping during office hours like you always do. #selfless #accountability
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Sr Developer, IT Applications
Aug 23, 2022
Thanks for being open to receiving help for the gitops video. Also, it was very #selfless of you to do the video, and to allow me to participate showed your ability to include others #i-dei
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Sr Developer, IT Applications
Aug 23, 2022
Your passion to doing things right the first time is spreading across the team and sets up a perfect way to deliver quality results. #Passionate Thank you for making yourself available everytime to all team members to ask any questions they may have and to share your knowledge/learnings. One thing that stood out from all your meetings (internal / office hours) with team members is how you keep them comfortable by reiterating many a times to feel free to ask any questions (even if they have asked it previously). #Selfless
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Principal Programmer/Technical Lead
Jun 28, 2022
Your #selfless contributions towards building a better team, goes to show your #accountability, and the #passion that you have not just for your job but for your team.Thank you.
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Technical Delivery Manager
Jun 21, 2022
Thank you for all your preparations and hard work to allow ACE and Agent Assist to be the first applications to run in the production Runway shared cluster. The level of engagement and response time supporting our evolving needs exceeded everyone expectations. Without this level of support and willingness to adapt, the cutover would not have been possible. Partnering with you reduced the commitment by ACE resources to develop/support infrastructure and allowed us to redirect additional capacity towards business value.
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Technical Delivery Manager
Jun 21, 2022
Thanks for your support in TnT Automation War III. The event would not have been so successful without your expertise and your #selfless contribution.
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Senior Manager, Technology Transformation
June 4, 2022
Thank you for going above and beyond and remediating all of your storage account, function app, and app services compliance issues. I also want to share my appreciation for you being willing to speak up and give solutions when you see things that can be improved. We do need to improve our product management lifecycle so that folks that 'own' resources/assets know that they are responsible. #passionate #accountable
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Sr Principal Architect, Technology Transformation
Apr 28, 2022
It is not much - but I do want to say thank you for everything you do to help me through the day to day operations.
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Manager, IT Systems Engineering
Mar 31, 2022
Thank you Karl for everything you do! I appreciate your #accountability and #passion in making yours and Tim's ( and Jason's) vision for Runway a reality.With the right support and customer focus, I am looking forward to continued adoption and growth for Runway.
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Sr Manager, IT Middleware Engineering
Mar 31, 2022
Thanks for always inspiring us and setting the Bar so high. You are a true Inspiration and keep us supporting all the time. ## Passionate ###Accountable.
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Sr Engineer, IT Systems
Mar 31, 2022
Thanks Karl. You've helped too much to itemize. Just thanks.
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Technical Lead, IT Applications
Mar 31, 2022
Karl, thanks for your support and help on Runway.. you continue to support our plugins and keeping them up to date. I can always depend on you because you are #accountable and #passionate.
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Sr Engineer, IT DevOps
Mar 31, 2022
Karl,Thank you for always being willing to help and being so diligent with solutions. The work you do technically and interpersonally really contributes to the feeling of being in a well functioning team.
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Associate Engineer, IT Systems
Mar 11, 2022
Thank you for your continued support and knowledge transfer on different technologies. My transition into the new role was seamless because of people like you. Thanks you so much for all your help.
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Sr Engineer, IT Quality Assurance
Mar 4, 2022
Karl - I truly appreciate all the hard work youve done for all of CEP and especially in pushing Runway to where it is today, we couldn't have done it without it. You're the example of #passion! Thank you!
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Sr Principal Architect, IT Applications
Dec 31, 2021
Hey Karl, Thanks for your eagerness to transfer knowledge and insight about the Runway product and its technologies; glad to have you as an authority on the product, especially with your diagramming and visual aids!
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Associate Developer, IT Applications ADEPT
Oct 26, 2021
Good job on integrating Runway with MFA.Good security practice.
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Sr Architect, IT Security Assurance
Oct 19, 2021
Karl, thank you for doing a great job in DelEx and always be available to answer my many questions and frequent interruptions to your day.
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Manager, IT DevOps Engineering
Oct 5, 2021
Karl - You rock!!! I'm so happy we have you on the team leading the way for Runway!!!
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Managing Director, Technology Transformation
Oct 4, 2021
The last quarter has included a ton of above and beyond work across multiple domains. The outcomes include automation that is viable for many teams and referenced in multiple conversations. There's also the clear direction of approaches and patterns to application development, testing, and deployment to the cloud that is making it easy for teams to do the right, hard things.You continue to demonstrate a great balance of customer needs & experience with making sure American data & applications are safe and secure.#passionate #accountable #selfless
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Director - Technology Transformation, Architecture Technology Fellow
Sept 30, 2021
Karl,Thank you for taking the ownership designed and implemented one of the most needed solution that easily create and config Kubernetes clusters. You dedicated effort in the last 4 months has paved the road for others. The automated infrastructure as code solution through runway shorten the effort from months to less than 30 minutes. In addition, the automated solution ensured consistency that will make support and maintenance easier. Thanks for your great work that demonstrated #passionate #selfless #accountable.
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Sr Manager, IT DevOps Automation
Sept 30, 2021
Thank you for always taking the time to collaborate, explain concepts, answer questions, walk us through examples, and for everything else you have done to help us with this ACE initiative. We really wouldn't have made this much progress without your help. It is really appreciated #selfless
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Associate Developer, IT Applications
Sept 30, 2021
Thank you so much for all of your efforts this quarter delivering a truly amazing developer experience platform. I believe many will look back on your work as the start of something special and the catalyst to making delivery transformation possible for every team at American Airlines. #selfless #accountable #passion
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Principal Product Owner, IT
Sept 30, 2021
Thanks for being a great leader and for always being there to for sharing your wealth of knowledge to the team so that we can grow and achieve our goals. #Passionate #Accountable #Selfless
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Sr Engineer, IT SOA Middleware
Sept 30, 2021
Your continued support is the one thing I can always count on. You showed me patience, guided and motivated me whenever the situation arose. Thanks for supporting me wholeheartedly.
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Sr Engineer, IT Systems
Sept 29, 2021
Thanks for all your contributions to the DevEx. You have been awesome when it comes to solving issues and provide knowledge transfer/help when needed. Really appreciate it.
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Sr Engineer, IT Quality Assurance
Sept 27, 2021
Thank you for all your support for our team with runway. We literally could not do this without your help and we are so happy that this is going to provide a lot of value not only for our product team, but also for runway and AA as a whole. #passionate #selfless
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Principal Architect, IT Applications
Sept 23, 2021
Thank you for doing so much and investing so much of your time and passion towards improving the developer experience at American. Your efforts make the lives of many of us easier and push us as a company in the right direction. #passionate #selfless #accountable
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Principal Consultant, IT Agile and DevOps
August 31, 2021
Karl has been a great help throughout this year for the DEA team #selfless. He has partnered, collaborated and guided us on many efforts on the Runway #passionate. More than his technical skills, it is his approachability and objective outlook that has helped many of us to share ideas, gain knowledge and do the best. He has been a great proponent of automation, and definitely a big asset to AA.
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Principal Data Architect, IT
July 2, 2021
Thank you for leaning-in, embracing, owning and leading our teams on this journey. I appreciate all you do with #passion and #selfless focus
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Sr Manager, IT
July 2, 2021
Thank you for leaning-in, embracing, owning and leading our teams on this journey. I appreciate all you do with #passion and #selfless focus
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Sr Manager, IT
July 2, 2021
Just awesome. I am so impressed with how you envisioned this future, quickly developed it, and flawlessly executed it by making it super easy for the product teams and holding their hands through the process. You all have moved our developer experience into the modern age! Thanks and congratulations to the entire team.
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Chief Information Officer (CIO), Executive Vice President (EVP)
July 1, 2021
Thank you for taking the time to come and present at CT-TechEx last month (twice!) and sharing all the great stuff happening in Runway and Tower!The sessions with TnT are always really well received and it's always terrific content.Thanks
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Director, Customer Technology Architecture
June 30, 2021
You continue to drive great things within DevExp - for both the customer/developer experience as well as bringing out technology landscape to more modern engineering practices, delivery, and approach.Thank you!
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Director - Technology Transformation, Architecture Technology Fellow
June 30, 2021
Karl, Thank you for being that to answer any and all questions on runway, tower and many TnT topics. Your willingness to help out with various questions is very valuable for TechOps Products and teams. Looking forward to continued collaboration in the runway front!
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Sr Principal Architect, IT Applications
June 30, 2021
Thank you for all that you do to help DX be successful.And for always been open to answer questions and help without any judgment.#passion #accountable #selfless
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Sr Engineer, IT
June 30, 2021
Karl-Thank you for always being willing to support your organization's growth and jump in to lead a workshop at a moment's notice! You're a true team player and it's extremely evident you seek to enrich everyone's knowledge level around you. We in Emerging Tech are incredibly appreciative of you!
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Project Manager
June 28, 2021
Thank you for always helping me out when I have questions about Runway and helping us get our first few plugins out there! #passionate #selfless
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Sr. Engineer
June 25, 2021
Thanks for all your hard work and all the support for Data Movement Squad to guide TNT org and AA to success#selfless #passionate #accountable
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Sr. Engineer
June 25, 2021
Thanks to work with me on my automation stuff and make it so easy. Thank you to support me. #passionate #selfless #accountable
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Sr. Engineer
June 25, 2021
Thank you all for your support of TnT talent search. It's a time consuming process to find the right fit. From screening resume, planning the interview questions, coordinating with hiring manager, and juggling among your already busy day to day priorities to carry out the interviews. Each talent we bring onto the team, there is tremendous effort behind the scene. I really appreciate your #selfless contribution to the organization.
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Sr. IT DevOps Automation Manager
June 24, 2021
More awesome-ness from you ... this week (and earlier), with all the workshops, the OK8 work, and driving features in Runway are all tremendously valuable to both our tech direction, our culture, and getting more foundational tech in place for renewed trust in travel.Thank you for all the contributions across so many areas!#selfless
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Director - Technology Transformation, Architecture Technology Fellow
May 5, 2021
#selfless Karl, I wanted to thank you for all you help last week with the 007's flash build. Without you stepping up, we could not have done the dual track mobbing approach and this gave the squad SO MUCH learning opportunity! Your thoughtful skill up training was so appreciated!!
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Sr Consultant, IT Agile and DevOps
May 3, 2021
I wanted to thank you for all the support you have provided the Phenoms squad. We are all appreciative of your willingness to coach and train the team.
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Technical Delivery Manager
April 19, 2021
Karl, thank you for being an integral part of enabling Engineering Excellence to bring our tools into Runway. You went above and beyond to make sure that roadblocks were removed as we went through the process of bringing Marketplace in as a plugin.Your dedication to the success of not only Runway, but also the success of other teams, is such a benefit to our company. Your willingness to pour into my ADEPTs has helped them grow as developers as well.Thank you for all that you do!
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Principal Programmer, Technical Lead
March 31, 2021
Karl, Thank you for coming in to Tech Board last month to walk us all through Runway. I know you have a lot on your plate right now, so I want to make sure that you know that you are appreciated. Keep being awesome!
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Sr Consultant
March 8, 2021
You continue to be a great asset and leader in the Dev Exp place, especially as the product line is growing. I'm really enjoying the partnership with you as PTL and me as PO. With each iteration, I feel like we're gaining momentum, velocity, and a better view of the horizon.Thank you for all the #passion, #accountability, and #selfless behavior - from planning activities, engagement with new squad engineers, and making yourself available to all of our customers.Thank you!
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Director - Technology Transformation, Architecture Technology Fellow
March 5, 2021
Karl, I appreciate all your help with the Azure service principal access over the past several weeks! The API calls, especially, were very difficult to write and debug--thanks for guiding me through that.
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Associate Developer, IT Applications
March 2, 2021
Karl, I just want to thank you for all you do to enable the DEA group move forward on our automation efforts. You are a great technical leader, so patient, and such a good mentor to my team. I'm glad to have you on our squad! #selfless #passionate
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IT Data Warehousing Manager
March 1, 2021
I wanted to let you know that I was on a call for a Runway demo and discussion and was very impressed with Karl. He has a great understanding of the platform and the technology of course, but his patience, and willingness to engage and even debate in a very productive and respectful manner was impressive.
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Vice President (VP) Corporate Technology
Feb 5, 2021
Thank you for the endless amount of hard work you have contributed to get us up and running on Runway. I have learned a lot and it has been a great experience. I have gained a confidence that there isn't a problem that can't be solved by the Runway team. Great work!
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Sr Developer, IT Applications
Jan 18, 2021
#passionate #caring Thank you for the support you provide and answering our questions without any delay when ever we need. Highly appreciate for helping us (ITCE team) in setting up the apigee implementation in Runway
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Sr. Engineer, IT Middleware
December 22, 2020
First of all, thank you for stepping up and take the responsibility to lead the Runways squads. I was expecting you to catch up gradually since you are relatively new to software development, and the amount of work and number of teams involved in Runway is enormous. You know what, I didn't even notice the transition. Two weeks later, I'm looking at a more organized and clean project space and more effective scum meetings. It's not just me, I also heard great feedback from your teammates that they feel their heads are more clear now. #accountable Wonderful job Karl! keep it up.
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Sr. IT DevOps Automation Manager
December 21, 2020
#passionate Thank you for constant eye on bugs and finding practical solutions. Not to mention all the times you've helped debug vra, scaffold, etc. #selfless Thanks for providing community contributors guidance and 1on1 help when needed. This more than anything is what will make Runway Successful.
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Developer, IT Applications
December 11, 2020
Karl, thanks for all your help with the Data Lake Review Page effort over the past few months! You've been great at understanding what my team needs and advising me on how to design new features on Runway. You know the architecture of the Runway system very well. Also, I really appreciate that you are readily available to help me with technical issues when I try to finalize code (e.g. test cases not working, Git problems). I look forward to continuing to work with you on functional access.
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Associate Developer, IT Applications
December 11, 2020
Thanks for everything that you do for the team and for all of AA. I am very glad that I had a chance to work with you this year!
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Sr Consultant
December 4, 2020
Thanks Karl your work on Project 42 is awesome and that is gonna help us to reduce lot of manual work.
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Network Security Engineer
September 30, 2020
SELFLESS: Karl has been helping multiple infrastructure teams in their automation and self service journey. He provides training, shares his knowledge to boost the teams to get started on development with Runway. This is on top of his own development commitment. But he never push the other teams away when they need him.
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Sr. IT DevOps Automation Manager
September 10, 2020
I attended the Interact Studio today and the 'Now' Project 42 team presented yielding amazing comments from the audience. I have a belief one of the key items I have learned about amazing leaders...it's not necessarily what they did when they were there. The true testament of a leader is if the leaders principles live on for others to progress when the leader moves on. Great work my friend, 42 Thrives.
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Network Architect Manager
July 31, 2020
Hi Karl, Always been a fan of yours thinking outside the box! Project42 needs young, energetic and intelligent ones like you! Thanks for working in collaboration with our LCM team and others.
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Sr IT Project Manager
March 31, 2020
Karl - On behalf of the entire LCM team we would like to thank you for working so diligently on the information we requested. You put a lot of time and effort into this and we all appreciate it more than you know!! Your team work and dedication to collaboration is to be commended. Thank you again!!
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Network Services Team Lead
March 26, 2020
Thank you Karl for assisting with all the Network Tools questions recently. You are a very reliable team mate who is always open to help others. Appreciate your patience and all the help. :)
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Network Tools Engineer
March 10, 2020
From the day I started working at AA Karl has been very instrumental in collaborating with me. He thrive on finding better ways to do things and is always available for assistance. he has made my integration at AA very smooth and I would like to take this chance to say thank you and look forward to a continuous collaboration and innovation.
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Application Developer
March 5, 2020
Terrific work on Project 42 - I loved seeing the progress you've made. This will have a huge impact on how we work and I so appreciate all your hard work. Keep it up - you are making us all better.
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Chief Information Officer (CIO), Executive Vice President (EVP)
November 13, 2019
Thank you for taking the time to talk to me about your automation journey and how our teams can collaborate to integrate our tools. Thanks for all you do.
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Network Security Manager
August 4, 2019
Karl, Great automation demo this week, you rock!
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Vice President (VP) Enterprise Technology Services
July 19, 2019
Karl is passionate about what he does and how he does it. His collaborative approach and desire to work with others will enable IT to push together as ONE team. As we continue to move to an Agile and Devops organization, Karl has been a leader to help sharpen our multi-discipline areas such as knocking down roadblocks for the teams. Karls's passion for team is awesome and balancing it in communications with other departments will help drive excellence for us in 2019 across other orgs. Additionally, his caring personality, putting the needs of others first and regard for the each person is very apparent and an awesome strength. Overall, Karl has great momentum and I am looking forward to a productive 2019.
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Network Services Manager
January, 2019
Karl consistently keeps ahead of the curve of developing technologies for his area of expertise, often leading others to solve security related issues with development tools.
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Network Architect Manager
January, 2019
Karl's demeanor is one of operational excellence. Karl regularly solicits feedback from peers on improvements and implements.
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Network Architect Manager
January, 2019
Karl is a colleague that every one can dream of to work with. He is one of the few on whom we can rely on anytime, any situation. The best back up I ever got in my experience. He always makes me proud when I come back from vacation by keeping up with work. I can plan my vacations without hesitation and less worried, just because of him. He has added a great deal of automation to our tools which has reduced the daily work load of the entire team. Which in turns helps to reduce manual errors and be more reliable. Thank you Karl!!
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Network Tools Engineer
August 20, 2018
Karl took it upon himself to develop a platform that would automate common tasks to correctly insource and monitor systems. These task were very time consuming on engineers and administrators. This was not an easy task since there were 5 separate and very different platforms that he needed to code for based on their API capabilities. This new platform will free up several man hours per request and allow adminstrators and engineers to concentrate on more pressing work.
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Network Services Architect
August 15, 2018
Thank you for consistently bringing value to the company, being open-minded to new ideas, and for all you do to maintain the integrity of the tools.
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Sr Network Engineer
June 7, 2018
Thanks for the hard work done on the new ENS portal tool. Its laying the foundation to lots of great tools to come.
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Network Tools Engineer
June 1, 2018
Just wanted to say thanks for helping out with troubleshooting some major issues in the DataCenter and taking the time to get me the tools I needed. True team work mentality.
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Sr Datacenter Network Engineer
April 4, 2018
Karl has great scripting skills and leverages them to streamline work when applicable. As AA IT continues to drive toward more automation, Karl is the key resource on the Services team to assist in that growth.
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Network Services Manager
December, 2017
Karl is an exceptional engineer! He is reliable, delivers quality work on time and takes on any challenge presented. He is dedicated and hard working and has become quite a star among the team! His peers look to him for support and guidance in his areas of expertise. Karl lead the Tools team to success by ensuring the Roadmap was completed and reviewed at a regular cadence. Thank you for all you do Karl!
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Network Services Manager
December, 2017
Thank you Karl for being the professional engineer that you are. I cannot count the number of times you have stopped what you were doing to assist network engineering with showing how to use a specific tools or recommending solutions to problems. You are an example to us all Karl. We look forward to hearing all the great things you will accomplish in the future.
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Network Engineering Team Lead
November 28, 2017
Working as a team for the H3C insourcing your automation solutions for migrating switches from HP(DXC) Managed to AA Managed has enabled the Network Engineering team to achieve the result of migrating 100 switches or more in a change. This type of automation never existed before, thank you for your long days and nights to enable this automation solution for the Airline.
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Network Engineering Manager
June 20, 2017
Volunteering
Mentor - Engineering Academy
Oct 1, 2021 - Present
Engineering Academy Guidance Board Member - Engineering Academy
Oct 1, 2021 - Present
Community Engagements
BackstageCon Europe 2024 Program Committee Member - BackstageCon - CloudNativeCon
Jan 26, 2024
Ecosystem Panel - Analyst Event - KubeCon - CloudNativeCon
Nov 7, 2023
Hitting the Runway with Argo at American Airlines - ArgoCon - CloudNativeCon
Nov 6, 2023
Backstage at the world's largest airline - The Journey to the Internal Developer Portal
Oct 4, 2023
Ephemeral Environments from GitHub Pull Requests - DevOpsDays - Phoenix
May 25, 2023
Happy Developers - DevOps Strategies at Scale - American Airlines - Unconference
Apr 20, 2023
Implementing a developer portal - The Engineering Enablement Podcast - DX
Apr 5, 2023
Batteries included: Developer Experience at American Airlines - DevTools Porto: Backstage
May 10, 2022
American Airlines - Developer Experience, part 2 - Canton Coders
Feb 2, 2022
American Airlines Developer Experience Takes Off With Service Mesh - Kong Inc. Blog
Jan 26, 2022
Runway - The Developer Experience Product - American Airlines Tech Blog
Dec 21, 2021
Kuma Service Mesh and Backstage.io at American Airlines - Kong Summit 2021
Sept 28, 2021
Jun 2, 2021
Education
August 2010 - May 2014
Karl Haworth is from Traverse City in northern Michigan and attended Traverse City Central High School. During his time in high school, Karl found the Engineering Academy (formerly Manufacturing Technology Academy), a national and state award-winning STEM academy where he participated in the
National Robotics Challenge (NRC). Karl later attended Albion College in Albion Michigan where he studied Economics, Management, and Statistics. During his studies at Albion, Karl discovered an internship with US Airways in Tempe Arizona where he performed studies of various IT applications and groups for process improvement. After graduation, Karl was given the opportunity to join the American Airlines Development Program for Technology (ADEPT), a college recruiting program created to develop a technical talent pipeline for Information Technology (IT) and continued on with American Airlines for permanent employment.me ( at ) karlhaworth.com