Karl J. Haworth


Highly motivated, leadership driven, team player, and quick learner with extensive experience in computer applications and statistical reporting. Creative thinker and problem solver with exceptional planning and analytical abilities.

Albion College; Albion, MI
August 2010 – May 2014
Bachelor of Arts
Major : Economics and Management
Minor : Statistics

IT Infrastructure Engineer
June 2016 – Present
American Airlines
Worked in the Enterprise Network Services department with network and application performance monitoring toolsets
  • Implement data monitoring and collection equipment based on diagrams and run-books provided by architect
  • Plan, create, and document processes for new and existing platforms
  • Evaluate and correct the integrity of existing systems
  • Plan, create, and implement automation between platforms
  • Maintain and administer multiple platforms including products from Riverbed, CA Technologies, and Gigamon
  • Troubleshoot common network and network device issues with routing and administration
Associate IT Infrastructure Engineer (ADEPT)
June 2014 – May 2016
American Airlines
The American Airlines Development Program for Technology (ADEPT) is a college recruiting program created to develop a technical talent pipeline for Information Technology(IT).
  • Work with the technology that fuels business units.
  • Interact with legacy and emerging new technologies.
  • Responsible for packaging and installing infrastructure components onto servers and networks.
  • Ensure the optimization of technical performance characteristics in the infrastructure environment.
  • Assigned to technical infrastructure and operations support teams.
  • Function as a configuration manager responsible for defining, executing, and enforcing procedures for the promotion of all infrastructure components.
  • Ensure that the infrastructure components are consistent with respect to one another and are executable across platforms and environments.
Web Developer
January 2007 – May 2016
Developed and operated several successful websites for local area businesses.
Statistical Analyst Intern
July 2012 – June 2014
US Airways (merged with American Airlines in December 2013)
Assisted the Systems Engineering & Operations staff with support, analysis, and reporting.
  • Creation of performance metrics.
  • System performance and capacity planning analysis.
  • System troubleshooting and documentation of complex processes.
  • Engagement of software vendors and internal development staff to resolve problems as necessary.
Operations Manager
June 2009 – June 2012
Timber Ridge Resort
  • Assisted with the oversight of operations including reservations, sales, purchasing, banking, maintenance and cleaning.
  • Responsible for opening and closing the facilities.
Front Desk Agent
February 2011 - April 2012
Great Wolf Lodge
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
Quality Technician Intern
December 2009 – February 2010
Skilled Manufacturing
Assisted in the quality assurance department of an aerospace manufacturing company.
  • Performed quality assurance by operating a commercial grade, computerized Coordinate Measuring Machine (CMM).
  • Interpreted commercial-grade blueprints to verify measurements within a mil(thousandth of an inch) worth of accuracy.
January 2008 – October 2009
North Pointe Community Church
  • On a weekly basis, designed and implemented the video presentation portion of church services.

Cisco Certified Network Associate (CCNA)
November 2015
The 200-120 CCNA is the composite exam associated with the Cisco Certified Network Associate Routing & Switching certification. This exam tests a candidate’s knowledge and skills required to install, operate, and troubleshoot a small to medium size enterprise branch network.
ITIL Foundations v3
December 2014
ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

  • Mac OS X, MS Windows, and Linux Server
  • HTML5, CSS3, PHP, Responsive Layouts
  • Web-based CMS
  • SQL Databases (MSSQL, MySQL)
  • Cisco Networking
  • Microsoft Office (Excel, Visual Studio, Visio)
  • Adobe Creative Suite
  • Network Management Systems (NMS)
  • Bash Scripting
  • Cloud Virtual Environments




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