Karl Haworth

ABOUT

Highly motivated, leadership driven, team player and quick learner with extensive experience in computer applications and statistical reporting. Creative thinker and problem solver with exceptional planning and analytical abilities.

DOWNLOAD PDF

EDUCATION

Albion College; Albion, MI
Bachelor of Arts
Major : Economics and Management
Minor : Statistics

August 2010 – May 2014

WORK

Sr IT Infrastructure Engineer
IT Infrastructure Engineer (ADEPT)
American Airlines

The American Airlines Development Program for Technology (ADEPT) is a college recruiting program created to develop a technical talent pipeline for Information Technology(IT).

Work with the technology that fuels business units.
Interact with legacy and emerging new technologies.
Responsible for packaging and installing infrastructure components onto servers and networks.
Ensure the optimization of technical performance characteristics in the infrastructure environment.
Assigned to technical infrastructure and operations support teams.
Function as a configuration manager responsible for defining, executing, and enforcing procedures for the promotion of all infrastructure components.
Ensure that the infrastructure components are consistent with respect to one another and are executable across platforms and environments.

June 2016 – Present
June 2014 – May 2016

Web Developer

Developed and operated several successful websites for local area businesses.

For current website projects, please visit my projects page.

January 2007 – Present

Statistical Analyst Intern
US Airways (merged with American Airlines in December 2013)

Assisted the Systems Engineering & Operations staff with support, analysis, and reporting.

Creation of performance metrics.
System performance and capacity planning analysis.
System troubleshooting and documentation of complex processes.
Engagement of software vendors and internal development staff to resolve problems as necessary.

July 2012 – June 2014

Operations Manager
Timber Ridge Resort

Assisted with the oversight of operations including reservations, sales, purchasing, banking, maintenance and cleaning.
Responsible for opening and closing the facilities.

June 2009 – June 2012

Front Desk Agent
Great Wolf Lodge

Welcomes guest by greeting, answering questions, responding to requests.
Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
Establishes credit by verifying credit cards or obtaining cash.

February 2011 - April 2012

Quality Technician Intern
Skilled Manufacturing

Assisted in the quality assurance department of an aerospace manufacturing company.

Performed quality assurance by operating a commercial grade, computerized Coordinate Measuring Machine (CMM).
Interpreted commercial-grade blueprints to verify measurements within a mil(thousandth of an inch) worth of accuracy.

December 2009 – February 2010

Volunteer
North Pointe Community Church

On a weekly basis, designed and implemented the video presentation portion of church services.

January 2008 – October 2009

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)
Cisco

The 200-120 CCNA is the composite exam associated with the Cisco Certified Network Associate Routing & Switching certification. This exam tests a candidate’s knowledge and skills required to install, operate, and troubleshoot a small to medium size enterprise branch network.

November 2015

ITIL Foundations v3
PeopleCert

ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

December 2014