Karl J. Haworth

me@karlhaworth.com

231-357-1189

karlhaworth.com

Phoenix, Arizona

ABOUT
Highly motivated, leadership driven, team player, and quick learner with extensive experience in computer applications and statistical reporting. Creative thinker and problem solver with exceptional planning and analytical abilities.
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EDUCATION
Albion College; Albion, MI
August 2010 – May 2014
Bachelor of Arts
Major : Economics and Management
Minor : Statistics

WORK
Sr IT Infrastructure Engineer
January 2018 - Present
American Airlines
Worked in the Enterprise Network Services department with network and application performance monitoring toolsets
  • Implement data monitoring and collection equipment based on diagrams and run-books provided by architect
  • Plan, create, and document processes for new platforms
  • Evaluate and correct the integrity of existing systems
  • Plan, create, and implement automation between platforms
  • Maintain and administer multiple platforms including products from Riverbed, CA Technologies, and Gigamon
  • Troubleshoot network and network device issues with routing and administration
IT Infrastructure Engineer
June 2016 – January 2018
American Airlines
Worked in the Enterprise Network Services department with network and application performance monitoring toolsets
  • Implement data monitoring and collection equipment based on diagrams and run-books provided by architect
  • Plan, create, and document processes for existing platforms
  • Maintain and administer multiple platforms including products from Riverbed and CA Technologies
  • Troubleshoot common network and network device issues with routing and administration
Associate IT Infrastructure Engineer (ADEPT)
June 2014 – May 2016
American Airlines
The American Airlines Development Program for Technology (ADEPT) is a college recruiting program created to develop a technical talent pipeline for Information Technology(IT).
  • Deploy functional networks
  • Configure and install various network devices and services
  • Maintain complete technical documentation
  • Resolving issues that tiers of support have escalated
  • Perform network maintenance and system upgrades
Web Developer
January 2007 – May 2016
Developed and operated several successful websites for local area businesses.
Statistical Analyst Intern
July 2012 – June 2014
US Airways (merged with American Airlines in December 2013)
Assisted the Systems Engineering & Operations staff with support, analysis, and reporting.
  • Creation of performance metrics.
  • System performance and capacity planning analysis.
  • System troubleshooting and documentation of complex processes.
  • Engagement of software vendors and internal development staff to resolve problems as necessary.
Operations Manager
June 2009 – June 2012
Timber Ridge Resort
  • Assisted with the oversight of operations including reservations, sales, purchasing, banking, maintenance and cleaning.
  • Responsible for opening and closing the facilities.
Front Desk Agent
February 2011 - April 2012
Great Wolf Lodge
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes credit by verifying credit cards or obtaining cash.
Quality Technician Intern
December 2009 – February 2010
Skilled Manufacturing
Assisted in the quality assurance department of an aerospace manufacturing company.
  • Performed quality assurance by operating a commercial grade, computerized Coordinate Measuring Machine (CMM).
  • Interpreted commercial-grade blueprints to verify measurements within a mil(thousandth of an inch) worth of accuracy.
Volunteer
January 2008 – October 2009
North Pointe Community Church
  • On a weekly basis, designed and implemented the video presentation portion of church services.

CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
November 2015
Cisco
The 200-120 CCNA is the composite exam associated with the Cisco Certified Network Associate Routing & Switching certification. This exam tests a candidate’s knowledge and skills required to install, operate, and troubleshoot a small to medium size enterprise branch network.
ITIL Foundations v3
December 2014
PeopleCert
ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

SKILLS
  • Mac OS X, MS Windows, and Linux Server
  • HTML5, CSS3, PHP, Responsive Layouts
  • Web-based CMS
  • SQL Databases (MSSQL, MySQL)
  • Cisco Networking
  • Microsoft Office (Excel, Visual Studio, Visio)
  • Adobe Creative Suite
  • Network Management Systems (NMS)
  • Bash Scripting
  • Cloud Virtual Environments

PROJECTS

Network Management API Integration

Problem

All requests for network user/device additions are done via email and then multiple humans manually complete the task hours or days later, in multiple platforms.

Solution

To create a single web portal for user and device additions or removals. The created portal must be secure with authentication, fully logged with multiple tools, and provide an attractive, easy to use interface.

Technologies Utilized
  • HTML
  • CSS
  • PHP
  • jQuery
  • REST APIs
  • Ajax
  • SQL Database
Description
  • Set out the integration strategy
  • Define technical designs and implementation of system integrations / API Gateways
  • Define, implement and manage the development architecture and supporting toolsets required to build and test complex applications in an efficient and rapid manner.
  • Architect and develop with REST web services, open API and/or SOA concepts
  • Communicate with other stakeholders/ end users in the software development lifecycle – PMs, BAs, testing etc
  • Work within a project management/agile delivery methodology in a leading role as part of a wider team.
  • Documentation of solutions (e.g. data models, configurations, and setup).
  • Ensure that platforms and data solutions can be deployed and operated in a highly repeatable and predictable manner.
  • Requirements Analysis and Solution Architecture Design.
Technologies
Hide Away Cottage Rental
Hide Away Cottage Rental

Come relax at the Hide Away on beautiful Spider Lake, Michigan. This 4 bedroom, 2 1/2 bath home is steps away from the crystal clear waters of a friendly, all-sports lake in Northern Michigan.
Gina's Pizza and Deli
Gina's Pizza and Deli

Pizza’s, Subs, Deli Fresh Sandwiches, Salads, Wings and Crazy Crusts. Come see us and we know you’ll be back.
SEDCO DDC
SEDCO DDC

SEDCO provides environmental, drilling, completion, production and geological site supervision from the Northeast to Northwest. Our client list includes a healthy mix of major oil & independent energy producers.
Sumo Robot
Sumo Robot

As part of their senior project at the Manufacturing Technology Academy, Karl Haworth and Jack Kerby-Miller designed and built a robot to compete against other schools and tech groups in the heavyweight Sumo Robot Competition at the National Robotics Challenge, April 15th – 17th, 2010 in Marion, Ohio. Over a period of seven months, the team followed the Plan Do Study Act method for continuous improvement to create their entry. They began by understanding the challenges intrinsic to the Sumo Robot Competition, specifically, reading the rules and synthesizing personal experience....
CONTACT

me@karlhaworth.com

SOCIAL LINKS

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